Cancellation policy

Consumers have a right of withdrawal in accordance with the following provisions for contracts for the delivery of goods.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us

Kontra GmbH
Lochhamer Str. 4 a
82152 Planegg
Telephone: +49 (0)30 22399 53632
Email: info@kontra.eu

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or email). You may use the attached model withdrawal form, but this is not obligatory.

You can also electronically fill out and submit the model withdrawal form or another clear statement on our website http://www.herbva.de . If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g. by email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

Kontra GmbH
Lochhamer Str. 4a
82152 Planegg
Telephone: +49 (0)30 22399 51524
Email: info@kontra.eu

I/We(*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/ the provision of the following service (*).

Ordered on (*) /received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notifications on paper)

Date

(*) Delete as appropriate